What does the all-inclusive package cover? Are ocean views available?
15 March 2024
The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. However, none of the rooms guarantee an ocean view.
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Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only), Playa del Carmen
429US$
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Up to 10% cheaper
than on Booking.com
Key details
About the Resort
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Steps from the white sand beach
Very good
7.1
6.5
4.4
Loved by guests
"The wildlife was fantastic."
"From the coaties and raccoons (who do get a little bit annoying always trying to steal food) to the wonderful monkeys and beautiful iguanas!"
"Aqua park- excellent fun for all ages"
Amenities
Sandos Caracol Eco Resort showcases Mexico's best water park, offering 29 thrilling slides, lagoon-style cascades, and a refreshment bar. Guests can take advantage of multiple outdoor swimming pools, with options for both active play and relaxed lounging. The all-inclusive plan includes snorkeling in cenotes and eco-tours through lush ecosystems.
Rooms
Offering 955 rooms, the hotel includes spacious villas and family-friendly accommodations. There is an adults-only section complete with a private pool, exclusive restaurant, and dedicated beach club. Each room is designed to reduce the resort's carbon footprint through eco-friendly practices.
Location
The resort is located in Playa del Carmen, surrounded by rich ecosystems and a natural environment. Guests can explore ancient freshwater sinkholes and
Dining
Dining at Sandos Caracol includes a selection of restaurants offering diverse cuisines such as Asian, Mexican, and Italian. Guests can enjoy vegan options and specialty buffets at various dining venues throughout the resort. Beach bars and pool bars complement the culinary selection with exotic drinks.
Entertainment
The resort offers a wide range of activities, from beach volleyball and water sports to jungle walks and yoga sessions. Evening entertainment includes shows from the '
Highlights
Water Park: 29 slides of adrenaline-pumping fun
Rooms: 955 accommodations including adult's only section
Dining: Diverse restaurants with international cuisine
Nature: Ancient freshwater sinkholes and diverse wildlife
“What stands out is the dedication to nature, with wildlife roaming freely within the grounds and a focus on eco-friendly practices. The adults-only section creates a tranquil escape, while the massive waterpark ensures fun for all ages. Dining seems to be a sticking point for some, but the sheer variety of cuisines at nine restaurants means there's likely something for everyone.”
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
670 sq. feet
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
Pool View Superior
2 persons
420 sq. feet
2 Double beds
Pool view
Shower
Balcony
room details
Eco Family Suite
2 persons
445 sq. feet
1 King-size bed
Shower
Balcony
room details
Pool View Penthouse
2 persons
670 sq. feet
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Currency exchange
- ATM/Cash machine
- Barber shop
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Canoeing
- Hiking
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Fishing
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Business centre
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Board games
- Water slides
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Aqua park
- Entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Solarium
- Sauna
- Turkish bath
- Jacuzzi
- Massage
- Pool with view
- Shallow end
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Sandos Caracol Nature Resort & Water Park, dining is an exquisite journey through flavors that celebrate both local and international cuisines. With a variety of inviting venues, guests can enjoy everything from gourmet breakfasts to evening meals crafted with passion and creativity, all set in beautiful surroundings.
La Laguna
International
Ambiance
A relaxed setting with both indoor and outdoor seating, perfect for enjoying meals amid nature.
Key Offerings
Savor a delicious range of international dishes for breakfast, lunch, and dinner. Signature offerings include local specialties that reflect the vibrant culture of the region.
Reservation
No
Open daily for breakfast from 7:00 AM to 10:30 AM, lunch from 12:30 PM to 3:30 PM, and dinner from 6:30 PM to 10:30 PM.
La Toscana
Italian
Ambiance
Charming and warm, offering a slice of Italy with cozy seating and a welcoming atmosphere.
Key Offerings
Indulge in Italian breakfast favorites and delightful lunch options. Fresh pasta and classic Italian dishes are highlights, made with authentic ingredients.
Reservation
No
Open daily for breakfast from 7:00 AM to 10:30 AM and lunch from 12:30 PM to 3:30 PM.
Las Mascaras
Mexican
Ambiance
A vibrant setting that evokes the rich traditions of Mexico, perfect for evening dinners.
Key Offerings
A delightful exploration of Mexican cuisine with a focus on traditional flavors and techniques, offering a varied menu that changes with the seasons.
Reservation
Yes
Open for dinner; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
Casual and relaxed, ideal for a light meal or snack after a day of activities.
Key Offerings
A unique vegetarian menu showcasing seasonal vegetables and creative dishes, perfect for a light yet satisfying dinner.
Reservation
No
Open for dinner; hours vary.
El Templo
Asian
Ambiance
A serene and tranquil atmosphere that transports diners to a distant land.
Key Offerings
An array of Asian dishes featuring fresh ingredients and bold flavors; specific offerings and hours are currently unknown.
Reservation
No
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
A lively and festive environment, perfect for an engaging dining experience.
Key Offerings
Dinner features traditional Brazilian barbecue with expertly grilled meats served tableside, creating a communal and enjoyable dining experience.
Reservation
Yes
Open for dinner; hours vary.
La Riviera
Mediterranean
Ambiance
A refreshing and stylish setting that draws inspiration from the Mediterranean coast.
Key Offerings
Signature Mediterranean dishes made with fresh seafood and seasonal produce; specific offerings and hours are currently unknown.
Reservation
No
Hours vary.
Los Lirios
Seafood
Ambiance
An elegant venue focused on fresh, delightful seafood in a serene atmosphere.
Key Offerings
Enjoy a range of seafood specialties, prepared with the freshest catches of the day, available for dinner.
Reservation
Yes
Open for dinner; hours vary.
Location
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Carretera Chetumal Pto Juarez,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Quinta Avenida
3.2
mi
Landmark
Playa
2.1
mi
Beach
Xcalacoco
1.7
mi
Beach
Grand Coral Beach Club
2.0
mi
Golf Course
Grand Coral Golf Riviera Maya
5100 ft
Landmark
Punta Bete
1.1
mi
Landmark
Church of Guadalupe
1.9
mi
Beach
Point Esmeralda
2.5
mi
Beach
Punta Esmeralda Beach
3.4
mi
Gallery
Galeria Luis Sottil
1.7
mi
Landmark
Go Natural Explorers
1.5
mi
Landmark
Playa Publica 88
1.7
mi
Gallery
Amate Gallery
1.7
mi
Landmark
Punta Venado
2.2
mi
Landmark
Punta Venado Bike Park
2.0
mi
Landmark
28 de Julio Square
1.9
mi
Landmark
Kingdom Hall of Jehovah's Witnesses
1.9
mi
Landmark
Xca-Ha Park
1.9
mi
Golf Course
El Camaleon Golf Course
2.0
mi
Landmark
Xavage Park by Xcaret
2.2
mi
Landmark
Martina Beach Club
2.3
mi
Landmark
Cenote Misterio Maya
2.2
mi
Landmark
La 5ta Hacienda
2.4
mi
Gallery
Tierra Huichol
2.4
mi
Landmark
Dive Sites
2.3
mi
Landmark
The Union
2.4
mi
Beach
Shangri-la's Beach
2.4
mi
Beach
Mamita's Beach Club
2.7
mi
Landmark
Shangri-la Caribe Beach Village Resort
2.4
mi
Beach
Kool Beach Club
2.7
mi
Nearby
Beach
Xcalacoco
2100 ft
Golf Course
Grand Coral Golf Riviera Maya
2600 ft
Restaurants
Koh Thai
1.6
mi
Predio El Limonar fraccion 2
Sea Olive
1.8
mi
Xcalaco El Limonar No. 1
Kinoko
1.6
mi
289 Km Carrera Cancun
La Marea
1.8
mi
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
1.8
mi
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
1.9
mi
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Explore Nearby Attractions
Playa
10-minute drive
Stunning beach with white sands and clear waters, perfect for sunbathing and various water activities.
Grand Coral Golf Riviera Maya
5-minute drive
An 18-hole championship golf course with beautiful ocean views, suitable for both novice and experienced golfers.
Church of Guadalupe
10-minute drive
Iconic church known for its unique architecture and serene surroundings; great for photos and reflection.
Punta Venado Bike Park
10-minute drive
A mountain biking paradise with trails for all skill levels, perfect for thrill-seekers.
Koh Thai
10-minute drive
Charming Thai restaurant offering authentic cuisine; noteworthy for its fresh ingredients and flavorful dishes.
Sea Olive
10-minute drive
Seaside venue specializing in seafood; known for its relaxing ambiance and signature dishes like grilled octopus.
Xavage Park by Xcaret
10-minute drive
Adventure park with various attractions including rafting and obstacle courses, suitable for all ages.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
Are drinks served on the beach part of the all-inclusive plan?
10 April 2024
Drinks served on the beach are included, but food is not.
Is an ocean view available in any of the rooms?
22 January 2025
No rooms at Sandos Caracol Eco Resort come with an ocean view.
Do guests need transportation to access the private beach?
8 June 2024
The private beach is conveniently located right in front of the property.
When is the ideal time to visit for a beach vacation experience?
4 July 2024
The best time to visit is generally between November and April when you can enjoy the most pleasant weather and perfect ocean conditions.
Is the mini bar included in the all-inclusive offer?
19 September 2024
Yes, the mini bar in the room is included in the all-inclusive deal, along with access to all bars, restaurants, buffets, and activities.
Are all the restaurants on-site included in the all-inclusive package?
27 February 2025
Almost all restaurants are included; however, due to local health regulations, some may be on a rotating schedule during low occupancy.
What is the distance from Cancun Airport to Sandos Caracol Eco Resort?
11 May 2024
The resort is approximately 70 kilometers from Cancun Airport.
Does the resort offer COVID-19 testing for travelers?
3 November 2024
Rapid antigen tests are available; they are free for travelers heading to or through the U.S. and cost $35.00 USD for those traveling elsewhere. Results typically take around 24 hours.
What elements are excluded from the all-inclusive plan?
16 December 2024
The all-inclusive plan does not cover spa services, excursions, airfare, ground transportation, exclusive wines from the à la carte menu, motorized water sports, or scuba diving.
Is there a nightclub or disco at the resort?
30 August 2024
Yes, there is a disco on the premises open from 11 PM to 2 AM.Next best alternative
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