Sandos Caracol Eco Resort | Adults-Only * 29 Slides & Spa

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Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Amenities photo

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Room photo

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Key details

About the Resort

Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710

Steps from the white sand beach

Very good

7.7

6.6

/10

3.6

Loved by Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests

Lush jungle

Spacious rooms

Delicious food

Huge waterpark

"The wildlife was fantastic."

Mattina from Australia

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"From the coaties and raccoons (who do get a little bit annoying always trying to steal food) to the wonderful monkeys and beautiful iguanas!"

Philip K

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"Aqua park- excellent fun for all ages"

mrso2015 from United Kingdom

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5-star eco resort with the largest water park in Playa del Carmen

Amenities

Sandos Caracol Nature Resort & Water Park All Inclusive boasts the largest outdoor water park in Mexico, featuring 29 slides including kamikaze and family-friendly options. Guests can explore ancient jungle cenotes and swim through the serene mangrove forests as part of the All-Nature Experience program. The resort also hosts a variety of daily activities including yoga sessions, beach volleyball, and eco-tours through stunning outdoor locations.

Rooms

The hotel offers 955 rooms across spacious villas and family-friendly accommodations, including up to five different room options. An adult-only section features amenities like a dedicated pool, restaurant, and private check-in service. All rooms are designed with eco-friendly practices, utilizing solar energy to minimize the resort's carbon footprint.

Location

Set in Playa del Carmen, Sandos Caracol is surrounded by lush jungle and pristine beaches. Its location provides easy access to natural wonders and wildlife such as Howler Monkeys and various exotic bird species. The resort's ecotourism commitment includes guided tours in the nearby biosphere reserve.

Dining

Sandos Caracol offers diverse dining experiences with multiple on-site restaurants, including Brazilian steakhouses and Italian buffets. The all-inclusive plan also encompasses a variety of bars, from beachside settings to poolside lounges. Guests can savor vegan, Asian, and traditional Mexican cuisine, enhancing their culinary journey.

Entertainment

In addition to the action-packed water park, Sandos Caracol hosts daily entertainment activities such as water polo and tennis. Each night features performances as part of the 'Teatro del Pueblo' program, including the Pre-Hispanic show 'Sacred Fire Ceremony'. Families can utilize the fully supervised kids' club, ensuring fun for all ages.

Highlights

Water Park: 29 slides and lagoon-style cascades

Rooms: 955 eco-friendly accommodations

Dining: Brazilian steakhouses and vegan options

Entertainment: Daily activities and evening shows

“What stands out is the dedication to nature, with wildlife roaming freely within the grounds and a focus on eco-friendly practices. The adults-only section creates a tranquil escape, while the massive waterpark ensures fun for all ages. Dining seems to be a sticking point for some, but the sheer variety of cuisines at nine restaurants means there's likely something for everyone.”

Emma JohnsonEditor-in-Chief at Toresort

Location: Great

8.6/10Review score

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Highlights from guests

Children's AmenitiesKids' Paradise

The water park's thrilling slides and toddler area kept the kids entertained all day. They especially loved the daily ice cream.

Oliver from Canada

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DiningFoodie Heaven

Two extensive buffets offered diverse cuisines nightly. The Mexican restaurant's tequila tastings were a real highlight. So many options!

Isabelle from France

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Spa & LeisureEco-Adventures

Snorkeling in the on-site cenote was magical. Spotting monkeys and coatis roaming freely made our trip unforgettable.

Kenji from Japan

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Room FeaturesJungle Views

Our spacious, new room featured a refreshing water dispenser and a peaceful terrace surrounded by lush trees.

Hans from Sweden

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Select your room type

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Pool View One Bedroom Suite
2 persons
62 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Balcony
room details
Pool View Superior
2 persons
39 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details
Select Club Superior Adults Only
2 persons
39 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details

Show all rooms

Price and Room Availability Calendar

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September 2026 - September 2027

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Check-in/ Check-out

Facilities

Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) offers amenities for your comfortable stay and unforgettable experiences

Facilities: Very good

7.9/10Review score

General

Non-smoking rooms
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing

Guest Parking

Private parking is possible on site for free.

Services

Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business centre

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Dining Onsite

At Sandos Caracol Nature Resort & Water Park, dining is an exquisite journey through flavors that celebrate both local and international cuisines. With a variety of inviting venues, guests can enjoy everything from gourmet breakfasts to evening meals crafted with passion and creativity, all set in beautiful surroundings.

La Laguna
International
Ambiance
A relaxed setting with both indoor and outdoor seating, perfect for enjoying meals amid nature.
Key Offerings
Savor a delicious range of international dishes for breakfast, lunch, and dinner. Signature offerings include local specialties that reflect the vibrant culture of the region.
Reservation
No
Open daily for breakfast from 7:00 AM to 10:30 AM, lunch from 12:30 PM to 3:30 PM, and dinner from 6:30 PM to 10:30 PM.
La Toscana
Italian
Ambiance
Charming and warm, offering a slice of Italy with cozy seating and a welcoming atmosphere.
Key Offerings
Indulge in Italian breakfast favorites and delightful lunch options. Fresh pasta and classic Italian dishes are highlights, made with authentic ingredients.
Reservation
No
Open daily for breakfast from 7:00 AM to 10:30 AM and lunch from 12:30 PM to 3:30 PM.
Las Mascaras
Mexican
Ambiance
A vibrant setting that evokes the rich traditions of Mexico, perfect for evening dinners.
Key Offerings
A delightful exploration of Mexican cuisine with a focus on traditional flavors and techniques, offering a varied menu that changes with the seasons.
Reservation
Yes
Open for dinner; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
Casual and relaxed, ideal for a light meal or snack after a day of activities.
Key Offerings
A unique vegetarian menu showcasing seasonal vegetables and creative dishes, perfect for a light yet satisfying dinner.
Reservation
No
Open for dinner; hours vary.
El Templo
Asian
Ambiance
A serene and tranquil atmosphere that transports diners to a distant land.
Key Offerings
An array of Asian dishes featuring fresh ingredients and bold flavors; specific offerings and hours are currently unknown.
Reservation
No
Hours vary.
Fogo de Brazil
Brazilian
Ambiance
A lively and festive environment, perfect for an engaging dining experience.
Key Offerings
Dinner features traditional Brazilian barbecue with expertly grilled meats served tableside, creating a communal and enjoyable dining experience.
Reservation
Yes
Open for dinner; hours vary.
La Riviera
Mediterranean
Ambiance
A refreshing and stylish setting that draws inspiration from the Mediterranean coast.
Key Offerings
Signature Mediterranean dishes made with fresh seafood and seasonal produce; specific offerings and hours are currently unknown.
Reservation
No
Hours vary.
Los Lirios
Seafood
Ambiance
An elegant venue focused on fresh, delightful seafood in a serene atmosphere.
Key Offerings
Enjoy a range of seafood specialties, prepared with the freshest catches of the day, available for dinner.
Reservation
Yes
Open for dinner; hours vary.

Location

Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710

Explore Playa del Carmen

Explore Nearby Attractions

Playa

10-minute drive

Stunning beach with white sands and clear waters, perfect for sunbathing and various water activities.

Grand Coral Golf Riviera Maya

5-minute drive

An 18-hole championship golf course with beautiful ocean views, suitable for both novice and experienced golfers.

Church of Guadalupe

10-minute drive

Iconic church known for its unique architecture and serene surroundings; great for photos and reflection.

Xca-Ha Park

10-minute drive

A park featuring cenotes, ideal for swimming and relaxation amidst natural beauty.

Go Natural Explorers

5-minute drive

Eco-friendly tours in the surrounding nature, offering kayaking and snorkeling experiences.

Punta Venado Bike Park

10-minute drive

A mountain biking paradise with trails for all skill levels, perfect for thrill-seekers.

Koh Thai

10-minute drive

Charming Thai restaurant offering authentic cuisine; noteworthy for its fresh ingredients and flavorful dishes.

Sea Olive

10-minute drive

Seaside venue specializing in seafood; known for its relaxing ambiance and signature dishes like grilled octopus.

Martina Beach Club

10-minute drive

Vibrant beachfront club featuring live music and beach activities, ideal for visitors seeking a lively vibe.

Xavage Park by Xcaret

10-minute drive

Adventure park with various attractions including rafting and obstacle courses, suitable for all ages.

Getting around

City Centre
Playa del Carmen 8 min · 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 11 min · 4.4 mi
Cozumel (CZM) 61 min · 25.0 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

Wireless internet is available in public areas for free.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, Spanish, Italian, Dutch

Year renovated:

2011

Number of rooms:

537

Former name

Sandos Select Club

Reviews and Ratings

Feedback about Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) from previous guests about their experience

Review score

Based on 2772 verified reviews

7.7 /10

Very good

67 %

Recommend

Breakfast

3.7/10

Cleanliness

8.5/10

Comfort

8.5/10

Facilities

7.9/10

Free WiFi

6.6/10

Location

8.6/10

Paid Wi-Fi

5.0/10

Staff

8.7/10

Value for money

8.0/10

Pros

Nice staff

Aqua park

Huge selection

Cons

Bland food

Poor WiFi

No wheelchair

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Questions of the users

About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)

What does the all-inclusive package cover? Are ocean views available?

15 March 2024

The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. However, none of the rooms guarantee an ocean view.

Are drinks served on the beach part of the all-inclusive plan?

10 April 2024

Drinks served on the beach are included, but food is not.

Is an ocean view available in any of the rooms?

22 January 2025

No rooms at Sandos Caracol Eco Resort come with an ocean view.

Do guests need transportation to access the private beach?

8 June 2024

The private beach is conveniently located right in front of the property.

When is the ideal time to visit for a beach vacation experience?

4 July 2024

The best time to visit is generally between November and April when you can enjoy the most pleasant weather and perfect ocean conditions.

Is the mini bar included in the all-inclusive offer?

19 September 2024

Yes, the mini bar in the room is included in the all-inclusive deal, along with access to all bars, restaurants, buffets, and activities.

Are all the restaurants on-site included in the all-inclusive package?

27 February 2025

Almost all restaurants are included; however, due to local health regulations, some may be on a rotating schedule during low occupancy.

What is the distance from Cancun Airport to Sandos Caracol Eco Resort?

11 May 2024

The resort is approximately 70 kilometers from Cancun Airport.

What elements are excluded from the all-inclusive plan?

16 December 2024

The all-inclusive plan does not cover spa services, excursions, airfare, ground transportation, exclusive wines from the à la carte menu, motorized water sports, or scuba diving.

Is there a nightclub or disco at the resort?

30 August 2024

Yes, there is a disco on the premises open from 11 PM to 2 AM.